1. Processing Time
Processing time depends on the type of order, quantity, customization, fabric availability, production schedule, and shipping destination.
2. Custom and Bulk Orders
Bulk, private label, and custom branding orders may require separate production lead times before shipment. Estimated dispatch timelines are usually confirmed during quotation or order approval.
3. Shipping Methods
Orders may be shipped using courier, freight, forwarding agents, or other logistics partners, depending on the size and destination of the order.
4. Delivery Time
Delivery times are estimates only and may vary due to customs clearance, carrier delays, seasonal demand, holidays, or destination-specific procedures.
5. Duties and Taxes
Import duties, VAT, customs fees, and other destination charges may apply depending on the country and order arrangement, unless otherwise agreed in writing.
6. Address Accuracy
Customers are responsible for providing complete and accurate shipping details. AYNU Knitwear is not responsible for delays caused by incorrect address information.
7. Shipping Damage or Delay
If a shipment arrives damaged or delayed, customers should notify us as soon as possible with relevant details and supporting photos where applicable.