1. General Policy
Return and refund eligibility depends on the type of order, customization level, product condition, and the terms agreed before order confirmation.
2. Custom and Personalized Products
Custom-made, private label, printed, embroidered, or personalized items are generally non-returnable and non-refundable unless there is a proven production defect or fulfillment error.
3. Bulk Orders
Bulk manufacturing orders are usually handled according to approved samples, specifications, agreed tolerances, and commercial terms set before production.
4. Damaged or Incorrect Items
If an order arrives damaged, defective, or materially different from the confirmed agreement, the customer should contact us promptly with:
- Order details
- Description of the issue
- Relevant photos or evidence
5. Review Process
Once a claim is received, AYNU Knitwear will review the issue and determine whether a replacement, correction, partial credit, or refund is appropriate.
6. Return Authorization
Items should not be returned without prior approval. Unauthorized returns may not be accepted.
7. Refund Timing
If a refund is approved, the processing time may vary depending on the payment method, banking provider, and internal review process.
8. Contact
For return or refund questions, please contact us through the website contact page with your order details.